General Standard Terms and Conditions

1. Contract conclusion
All of our offers, be they in writing, by telephone or verbal, shall be without engagement. All orders shall require our written order confirmation (by letter, fax or email) for them to be valid. We shall not be obliged to stock up ordered goods immediately or to have them available domestically prior to the delivery time.

2. Prices
Prices shall refer to confirmed or invoiced performance excl. VAT, EXW Basel, without postage, packaging (which is not taken back), transport and insurance. All prices shall be based on the wages, costs, charges and exchange rates known on the date of the confirmation. If the same rise during the period up to delivery, we reserve the right of adapting prices correspondingly. The stipulation of a minimum invoice amount as well as offsetting of a portion of order costs and the cancellation of rebates in case of minor invoices shall be reserved.

3. Annulment/order changes
In case of standard devices and prior to their delivery, an annulment/change of an order or part of an order may be accepted for reasons of good will.
In this case, fees shall become due which will depend on the time of annulment/change. Products which were produced or changed in accordance with customer specifications cannot be annulled after the procurement of materials and/or the start of production; the full invoice amount shall become due.

4. Delivery periods
All details concerning expected delivery periods shall be binding. They are stated to the best of our knowledge and as they can be adhered to if normal supply conditions and orderly circumstances prevail. If the buyer rescinds the contract because of default of delivery, we shall be entitled to charge the costs incurred. Claims for damages due to default of delivery shall be excluded.

5. Force major
All events and circumstances which we cannot influence but have an effect on the performance of the contract shall be regarded as force major. We shall be entitled to annul complete or partial orders without any compensation if force major - regardless whether it occurs in relation to us or our suppliers - makes it impossible to fulfill them.

6. Benefit and risk
Benefit and risk shall pass to the buyer upon the dispatch, i.e. as soon as the goods leave our house. Our liability for transport damage shall thus be explicitly waived and the purchase price shall be owed. The insurance of the goods against damage and loss during transport shall be exclusively the responsibility of the buyer.

7. Terms of payment
Our invoices shall be paid without any deduction. The time limit for payment shall be 30 days from the date of invoice.
We shall be entitled to charge interest on arrears of 7 % from the date of a possible reminder. We shall also be entitled to charge collection fees.
 
8. Industrial property rights
Trademarks, drawings and projects shall remain our property. It is not permitted to use, reproduce or pass them on to third parties without our explicit consent.

9. Customer complaints
Customer complaints shall be lodged in writing immediately after receipt of the goods, latest within 8 days (postmark). If no complaint is lodged within this period of time, the shipment shall be considered free of defects.

10. Warranty
However, we commit ourselves to provide substitute delivery or repair at our discretion in case of verifiably occurring manufacturing or material faults of the goods supplied for one year after the receipt of goods.
If the defect is neither due to production nor material faults, e.g. in case of improper storage or treatment, overstraining or unsuitable use, we shall not be obliged to any warranty.

11. Disclaimer
All further claims, e.g. redhibition, reduction or damages for indirect or direct damage shall be explicitly excluded.

12. Return of goods
a) A return shall only be possible for goods of our standard program. Goods which have been specially designed or changed upon the request of the customer cannot be accepted as returned goods.
b) A possible return of goods shall only be permitted with our written consent (Material Return Form), otherwise we reserve the right of declining acceptance. In this case, the complete purchase price shall be owed.
c) Goods returned with our consent shall be evaluated by us and charged with a deduction in accordance with the situation. The deduction shall amount to minimum 20%.
d) Returned goods shall be completely cleaned. Particular attention shall be paid to the removal of chemical residue. If this is not observed, the customer shall be liable for any resulting damage.

13. Place of fulfilment, place of jurisdiction and applicable law Place of fulfilment and jurisdiction shall be Basel-Stadt. Swiss law shall be applicable.

14. Changes and supplements
Changes and supplements of the General Standard Terms and Conditions require our written confirmation to be valid.